Getting your pieces to you

Your order total at checkout covers your pieces only. Delivery costs depend on where you are and on the size and weight of your order, so after you order we’ll contact you by email, phone or WhatsApp to confirm the delivery fee and the best option for your address.

Your order is dispatched once the delivery fee has been agreed and paid. If you’d rather not go ahead at that point, let us know and we’ll cancel your order and refund you in full.

Before a piece is shipped, we prepare, check and pack it by hand:

• Ready-made pieces: usually 1 to 3 working days after your payment is confirmed.
• Made to your measurements: usually 7 to 14 working days, as each piece is cut and sewn for you.
• Pre-orders: ship by the date shown on the product page and in your order confirmation.

If you pay by bank transfer, we confirm your payment by hand, usually within a few hours during the day. Preparation starts once it’s confirmed.

When an order mixes pre-order and ready-made pieces, everything ships together once the pre-order pieces are ready.

Once dispatched, orders usually arrive within:

These are estimates. Couriers, public holidays, weather and customs checks can sometimes add a few days. We’ll keep you updated if anything changes.

When your order ships, we email you the tracking number. If you have an account, you can follow every stage of your order under My Account. You can also message us any time with your order number.

Orders shipped outside Nigeria may be charged import duties, taxes or customs fees by the destination country. These are set by your country’s customs office, aren’t included in our prices or delivery fee, and are paid by the recipient.

If a parcel is refused or returned because these charges weren’t paid, we can’t refund the delivery fee or the charges, and the cost of sending it back to you again is yours.

Please check your address and phone number carefully at checkout. Couriers use your phone number to arrange delivery, so make sure it’s one you can be reached on.

Need to change the address? Contact us as soon as possible. We can update it any time before your order is dispatched. If a parcel can’t be delivered because the address was wrong or the courier couldn’t reach you after several attempts, a new delivery fee may apply to resend it.

If your parcel arrives damaged, or hasn’t arrived well after the expected delivery time, contact us within 48 hours of delivery (or of the expected delivery date) with your order number and photos if possible. We’ll work with the courier and make it right, with a replacement or a refund. See our Returns & Refunds policy for more.